Refund policy

Return and Refund Policy of Taylor Birmingham

At Taylor Birmingham, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.

Return Costs
Customers are responsible for the shipping costs associated with returns. Taylor Birmingham does not cover return shipping costs and is not liable for any costs incurred during the return process. Please refer to our general terms and conditions for more details.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe in order to be eligible for a return.

Exchanging Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you choose the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, please send an email to info@taylorbirmingham.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.

Conclusion
Taylor Birmingham is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@taylorbirmingham.com.